Shipping & Returns

At Bilimoria Fishing, we strive to provide a seamless and satisfactory experience for our customers. This page outlines our general policies for shipping and returns. Please note that more specific details may be provided at checkout or upon request.

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Shipping Information

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1. Shipping Locations:

   • We currently ship within South Africa. For inquiries about international shipping, please contact us directly.

2. Delivery Times:

   • Estimated delivery times vary depending on your location and the shipping method selected at checkout. While we aim to meet these timelines, delays may occur due to unforeseen circumstances.

   • Our Standard Delivery time is 3-5 business days.

   • Areas such as Port Elizabeth, Port Alfred and Grahamstown are overnight (once parcels have left the store).

3. Shipping Costs:

   • Shipping costs are calculated based on the weight, size, and destination of your order. Full details will be provided at checkout.

   • Additional courier fees will apply to larger items including H Frames, Cooler Boxes and Fishing Trolleys.

   • Special order items (Rod tips, Bearings and spares in general) will not qualify for free delivery if above our standard R2500 free shipping policy.

   • Additional shipping costs apply to all 1 piece rods.

   • Rod replacement (For damaged and returned rods) costs are to be paid by customers.

   • Additional shipping costs will be applied to all outlying areas.

4. Tracking:

   • Once your order has been shipped, we will provide a tracking number to allow you to monitor its progress.​

Returns Policy

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1. Eligibility for Returns:

   • Products may be returned within [ 7  days] of delivery if they are defective, damaged, or incorrect. Items must be unused and in their original packaging.

2. Return Process:

   • To initiate a return, please contact our customer service team at [info@bilimoriafishing.com]. Provide your order number and details of the issue.

3. Refunds and Exchanges:

   • Approved returns will be eligible for a refund, or store credit. Refunds will be processed using the original payment method within (7 days) after the return is received and inspected.

   • Handling fee of 10% will be charged on non faulty goods returned.

4. Return Shipping Costs:

   • You are responsible for return shipping costs.

   • a 10% handling fee will be charged to defray costs

5. There is no warranty on discontinued models of rods, reels, goods and accessories due to lack of spares available for said items.

6. Free Delivery applies to anything over a 60km radius from the store.

7. IMPORTANT – FISHING ROD DELIVERY & INSPECTION: All fishing rods are thoroughly inspected by Bilimoria Fishing Tackle prior to dispatch to ensure that they leave our store in good condition. Due to the nature of fishing rods and the possibility of damage occurring during transit, customers are required to carefully inspect their rod immediately upon delivery. Any claim relating to visible damage, breakage or damage believed to have occurred during delivery must be reported to Bilimoria Fishing Tackle within 24 hours of the order being delivered. Customers must inspect the entire rod, including all sections, guides, tip, blank and packaging, upon receipt. If any damage is found, do not use the rod. Please contact Bilimoria Fishing Tackle immediately and provide clear photographs of the rod, the damaged area and the original packaging. IMPORTANT: Claims relating to damage during delivery or transit that are not reported within 24 hours of delivery will not be recognised. Once the 24-hour inspection period has passed, Bilimoria Fishing Tackle cannot reasonably establish whether physical damage occurred during transportation or after the rod was received. This 24-hour requirement applies specifically to delivery and transit-related damage and does not exclude any warranty or consumer rights relating to manufacturing defects that may apply under South African law.

8. Clearance rods are discontinued models sold at reduced prices and carry no additional warranty, subject to applicable consumer protection laws.

9. All rods and reels are thoroughly inspected prior to dispatch to ensure they are free from visible defects and meet our quality standards.